ABC  wood floor studio  offer  free delivery on orders over £300 to mainland UK addresses, however a surcharge may apply to some Scotland addresses and some goods outsourced with the manufacturers. All orders under the £300 will incur a delivery charge of £39.95,accept on real woods which will depend on gross weight!

Deliveries are made to the 'kerb side',  due to insurance guidelines it is not our responsibility to take goods into your home, therefore please arrange for adequate help at time of delivery. Flooring deliveries could be made on a lorry or a van. It is assumed that the delivery address will be accessible.

Deliveries are made from 8.00 am to around 6.00pm mon-fri. 

We can only advise an estimated time of arrival. If one of our drivers or courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, or there is not help available you will be liable for the re-delivery charge if applicable.

ALL deliveries must be signed for.

Approximate delivery times will be advised at the time of order whenever possible. ABC wood floor studio cannot be held responsible for delivery time schedules arranged with outside couriers, e.g. special order products dispatched direct from manufacturers.

Please inspect all goods immediately on delivery, this means opening tubes to check trims, glancing over (but not opening) packs of flooring for visible damage. If you are unfortunate enough to receive a damaged or missing item, make sure it’s noted on the courier’s paperwork. No claims for damaged or missing items can be made after the courier has left the delivery address, unless signed for as damaged or missing.

ABC wood floor studio do our utmost to avoid any damage by choosing the best couriers available, however some goods are sent direct from the manufacturer, which means we have no jurisdiction over the method of delivery. All claims must be made within 7 days of receipt of goods. Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable.